Fireloop Refund Policy
Last updated: 8 Mar 2026
Overview
Fireloop is a subscription-based software service that provides recurring billing infrastructure for Shopify merchants using Paymob.
Because Fireloop includes a 14-day free trial, merchants are encouraged to evaluate the product before any billing occurs.
This Refund Policy explains when refunds may or may not be issued.
Free Trial
Fireloop offers a 14-day free trial for all plans.
During the trial period, merchants can explore the platform, configure subscriptions, and evaluate whether Fireloop fits their business needs.
No charges are applied during the free trial.
Merchants may cancel their subscription at any time during the trial period to avoid being billed.
Subscription Charges
After the 14-day trial ends, the selected Fireloop plan will automatically begin billing on a recurring monthly basis.
All subscription fees are billed in advance for the upcoming billing period.
Refunds
Due to the nature of digital software services, Fireloop subscriptions are generally non-refundable.
Once a billing cycle begins and a payment has been successfully processed, that payment is considered final and will not normally be refunded.
This includes cases where:
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The merchant did not fully use the service during the billing period
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The merchant forgot to cancel their subscription before the billing date
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The merchant no longer requires the service after billing has occurred
Exceptional Circumstances
Refunds may be considered in limited cases at Fireloop’s sole discretion, such as:
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Accidental duplicate charges
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Technical errors that prevent the service from functioning as intended
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Billing errors caused by the platform
Requests for refunds in these situations must be submitted within 7 days of the charge date.
Fireloop reserves the right to determine whether a refund will be issued.
Cancellation
Merchants may cancel their subscription at any time.
When a subscription is cancelled:
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The service will remain active until the end of the current billing period.
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No further charges will be applied after cancellation.
Cancelling a subscription does not retroactively refund previous payments.
Contact
If you believe you have been incorrectly charged or need assistance with billing, please contact:
Changes to This Policy
Fireloop may update this Refund Policy from time to time. Updates will be reflected on this page with a revised "Last updated" date.
Continued use of Fireloop after changes to this policy constitutes acceptance of the updated terms.