Fireloop Privacy Policy

Effective Date: 22 January, 2026

Fireloop ("we", "our", "us") operates the Fireloop application (the "App"), which provides subscription billing and recurring payment infrastructure using Paymob.

This Privacy Policy explains how we collect, use, store, process, and protect information when merchants and their customers use Fireloop.

By installing or using Fireloop, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the minimum data required to operate the App and provide subscription and billing services.

1.1 Merchant Information

  • Store name

  • Store URL

  • Contact email address

  • Business information required for billing and support

  • Configuration settings within the App

1.2 Customer Information

Collected on behalf of merchants for subscription operations:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Subscription details

  • Payment tokens (via Paymob)

Fireloop does not store raw card details. All sensitive payment data is handled and tokenized securely by Paymob.

1.3 Technical Information

  • IP address

  • Device information

  • Browser type

  • Access logs

  • Event logs

  • Webhook events

2. How We Use Information

We use collected data only to operate and improve Fireloop, including:

  • Processing recurring payments

  • Managing subscriptions

  • Synchronizing orders and billing

  • Handling failed payments and retries

  • Customer notifications related to subscriptions

  • System monitoring and reliability

  • Fraud prevention

  • Compliance and legal obligations

  • Customer support

We do not sell, rent, or trade personal data.

3. Payment Processing

All payment processing is handled by Paymob.

Fireloop:

  • Does not store card numbers

  • Does not store CVV data

  • Does not store raw payment credentials

  • Uses tokenized payment references provided by Paymob

Payment security, encryption, and compliance are managed by Paymob under their own security and compliance frameworks.

4. Data Sharing

We may share data only with:

  • Paymob (for payment processing)

  • Shopify platform services (for app functionality)

  • Infrastructure providers (hosting, databases, logging services)

  • Legal authorities when required by law

Data is shared strictly for operational purposes only.

5. Data Storage and Security

We implement industry-standard security measures, including:

  • Encrypted data storage

  • Secure API communication

  • Access control systems

  • Role-based permissions

  • Secure token handling

  • System monitoring

Data is stored only for as long as required to operate the service and meet legal obligations.

6. Data Retention

We retain data only as long as necessary for:

  • Service operation

  • Legal compliance

  • Financial records

  • Dispute resolution

  • Fraud prevention

Merchants may request deletion of their data upon uninstalling the App, subject to legal and financial retention requirements.

7. Merchant Responsibilities

Merchants using Fireloop are responsible for:

  • Informing their customers about subscription billing

  • Obtaining customer consent for recurring charges

  • Providing accurate subscription information

  • Complying with local consumer protection laws

  • Managing customer communications

Fireloop acts as a technical service provider and infrastructure layer.

8. Customer Rights

Customers may request:

  • Access to their data

  • Correction of inaccurate data

  • Deletion of their data (subject to legal requirements)

Requests must be made through the merchant who controls the customer relationship.

9. International Data Transfers

Data may be processed and stored in multiple jurisdictions depending on infrastructure providers and service locations. We ensure reasonable safeguards are in place for data protection.

10. Cookies and Tracking

Fireloop may use cookies and similar technologies for:

  • Authentication

  • Session management

  • System security

  • Performance monitoring

We do not use tracking cookies for advertising purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected in the App and on the listing page.

Continued use of the App constitutes acceptance of any updates.

12. Contact Information

For privacy-related inquiries, contact:

Fireloop Support
Email: support@levlocal.agency

13. Legal Basis for Processing

We process data based on:

  • Contractual necessity

  • Legitimate business interests

  • Legal compliance

  • Merchant authorization

14. Limitation

Fireloop acts as a service provider and infrastructure platform. Merchants remain the data controllers for customer data processed through the App.

This Privacy Policy is provided for operational transparency and does not constitute legal advice. Merchants are encouraged to consult legal counsel for compliance with local regulations.